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Privacy Policy

Last updated: 2026.

1. Who we are

TrexTV ("we", "us", "our") operates the website https://trextv.uk and provides IPTV subscription services. This Privacy Policy explains what information we collect from visitors and customers, how we use it, and your rights.

2. Information we collect

  • Account data: email address, billing details supplied during purchase.
  • Technical data: IP address, device type, and browser (used for fraud prevention and aggregated analytics).
  • Support data: messages you send to support via email, WhatsApp, or Telegram.
  • Cookies: essential cookies for site function plus optional analytics cookies if you opt in.

3. How we use it

  • To provide and maintain your IPTV subscription.
  • To send activation details, renewal reminders, and support replies.
  • To process payments via our payment processors.
  • To detect and prevent abuse, fraud, and unauthorised access.
  • To improve the site and service through aggregated, anonymised analytics.

4. Sharing

We do not sell your personal information. We share data only with the service providers we need to operate (payment processors, email delivery, hosting), and only to the minimum extent necessary.

5. Data retention

Account and billing records are retained for as long as legally required. Support correspondence is retained for up to 24 months. You can request earlier deletion subject to legal obligations.

6. Your rights

Subject to applicable law, you have the right to access, correct, delete, restrict, and port your personal data. To exercise any of these rights, email us at support@trextv.uk.

7. International transfers

Our infrastructure may process data outside your country of residence. We use appropriate safeguards consistent with applicable data protection law.

8. Cookies

The site uses minimal cookies for core function. The optional Google Translate feature loads Google's widget only when you click the language switcher — it may set its own cookies governed by Google's privacy policy.

9. Children

The service is not directed to anyone under 16. We do not knowingly collect data from children.

10. Changes

We may update this policy from time to time. Material changes will be notified by email to active subscribers.

11. Contact

Questions: support@trextv.uk. See also Terms of Service and the contact page.